Conversational Bots for Scheduling Appointments

Business challenges

Time zone mismatch: It can be challenging to find a mutually convenient time for a meeting that takes into account the time difference between locations.

DST (Daylight Saving Time) confusion: DST changes can cause scheduling problems, as it affects the time difference between locations, leading to confusion and potential miscommunication.

Miscommunication and scheduling errors: Manually coordinating meeting schedules with participants from different continents is prone to errors and miscommunications, leading to rescheduling and wasted time.

Inefficiency and reduced productivity: Manually scheduling and coordinating meetings across continents is time-consuming and can reduce productivity as it diverts resources from other tasks.

Difficulty in managing schedules of multiple participants: Scheduling meetings with multiple participants can be challenging, especially when considering the availability of each person and conflicting schedules.

Talk To Our Experts!

Solution Overview

OptiSol has developed a chatbot solution to schedule meetings with the option to add any number of participants.

The chatbot is integrated with MS Teams and collects employee responses.

The time zone and DST information is used during the scheduling of meetings.

The Graph API is utilized to obtain information about employees.

Employee responses are gathered through the chatbot integrated with MS Teams, processed with Rasa, and replied with valuable information.

Individuals with similar interests are grouped together and meetings are scheduled for them to discuss and share their interests with others.

Business Impact

Increased efficiency: Chatbots can automate the scheduling process, freeing up staff time and increasing efficiency, while providing 24/7 access to scheduling.

Reduced scheduling errors: Chatbots can eliminate human error in scheduling and reduce miscommunication, ensuring that all participants are on the same page.

Increased customer satisfaction: Chatbots can make it easier for clients to schedule meetings at a time that suits them, which can increase customer satisfaction.

Better collaboration and teamwork: By automating the scheduling process, chatbots can help facilitate teamwork and collaboration across different time zones and DST.

Improved time management: Chatbots can help teams better manage their time by automatically coordinating schedules and finding common meeting times, leading to more productive meetings.

Time and cost savings: Automating the scheduling process with a chatbot solution can save time and reduce costs compared to manual scheduling methods.

Talk To Our Experts!

Technology Stack

Trusted and Proven Engagement Model

A nondisclosure agreement (NDA) is signed to not disclose any sensitive information revealed over the course of doing business together.
Our NDA-driven process is established to keep clients’ data and IP safe and secure.

The solution discovery phase is all about knowing your target audience, writing down requirements, and creating a full scope for the project.
This helps clarify the goals, and limitations, and deliver quality products & services.

Our engagement model defines the project size, project development plan, duration, concept, POC etc.
Based on these scenarios, clients may agree to a particular engagement model (Fixed Bid, T&M, Dedicated Team).

The SOW document shall list details on project requirements, project management tools, tech stacks, deliverables, milestones, timelines, team size, hourly/monthly rate cards, billable hours and invoice details.

On signing the SOW, an official project kick-off meeting shall be initiated.
Our implementation approach, ecosystem, tools, solutions modelling, sprint plan, etc. shall be discussed during this meeting.

Our Award-Winning Team

A seasoned AI & ML team of young, dynamic and curious minds recognized with global awards for making significant impact on making human lives better

Awarded Bronze Trophy at CII National competition on Digitization, Robotics & Automation (DRA) – Industry 4.0

5yrs

in AI & ML
Engineering

40+

AI & ML
Projects for
reputed Clients

50+

AI & ML
Engineers

Awarded as Winner among 1000 contestants at TechSHack Hackathon

Automated Dashboard for Better Decision Making

To automate download of scope files from a website and do ETL process…

Know More

Machine Learning Based Real-Time Sentiment Analysis

Inside every tweet resides an explicit and implicit…