Natural Language Processing Measured Sentiment Analysis | Python

Overview

Call center’s receives huge number of calls which makes it difficult for them to analyze those calls manually. These vast collections of audio offer unique opportunities for improving customer service. Identifying and grouping customers based on their interest and interactions is the integral part of this analysis.

Digital Driver

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Conversion of call audio to text format (Speech to text conversion).

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Pre-processing of Audio text data.

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Feature selection for selecting the most important features from call.

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Building a classification model to predict whether the customer in the call is further serviceable or not.

Impact

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Increase and speed up the sales cycle.

Technology

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