Transforming Order Fulfillment with Multilingual LLM Model | GPT

Transforming Order Fulfillment with Multilingual LLM Model

Boost Manufacturing Order & Inventory Management with Generative AI

Gen AI Solution Architecture

Technology Stack

Problem Statement

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Manual & Time-Consuming Order Management: The client faced the arduous task of manually processing and managing orders and inventory through phone conversations, leading to inefficiencies and potential errors.

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Language Barrier and Translation Challenges: Dealing with multilingual conversations created a language barrier, making accurate translation essential for effective communication and order processing.

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Lack of Real-Time Visibility: Without an automated system in place, the client lacked real-time visibility into order status and inventory levels, hindering decision-making and responsiveness to changing demands.

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Integration Challenges with ERP & Digital Platform: The absence of seamless integration with the existing ERP system and digital platform resulted in data silos and disjointed processes, causing delays and inaccuracies.

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Dependency on Call Transcriptions: Relying on manual transcriptions of phone conversations introduced the risk of errors, misinterpretations, and data inconsistencies, leading to potential order fulfillment issues.

Solution Overview

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OptiSol partnered with a leading paint manufacturer to automate their order & inventory management system, which previously relied on phone conversations between retailers and distributors.

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Using OpenAI's Whisper, we effectively converted spoken Hindi conversations into accurate Hindi text, and then translated it into English with exceptional precision.

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Our expertise in training and fine-tuning OpenAI's generative models enabled effective extraction of critical order-related details from noisy call transcripts.

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The extracted details included product names, types, quantities, delivery dates, and quoted prices, providing valuable insights for streamlined order and inventory management.

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Leveraging the extracted data in Json format, we seamlessly integrated it into the client's ERP system, ensuring a smooth and automated order and inventory management process.

Business Impact

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Overcoming Low Digital Platform Adoption: The solution effectively tackled the challenge of low digital platform adoption, enabling the client to transition smoothly while continuing existing operations.

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Improved Efficiency through Automation: By automating the tasks of telephone operators and manual transcribers, the client achieved enhanced efficiency in their order and inventory management processes.

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Nationwide Adoption in Multiple Languages: The solution's implementation in multiple Indian languages facilitated widespread usage across the country, ensuring accessibility and inclusivity.

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Enhanced Efficiency: The automated order and inventory management system streamlines the process, reducing manual efforts and increasing overall efficiency.

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Improved Accuracy: By converting spoken conversations into accurate text and extracting critical details, the solution minimizes errors and improves data accuracy.

Testimonials of Our Happy Clients

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