Key Highlights
- In this success story, a paint manufacturer faced inefficiencies due to manual order management and multilingual communication challenges.
- OptiSol partnered with the client to implement a multilingual LLM-powered solution for accurate transcription, translation, and data extraction.
- The system automated order processing, integrated with ERP systems, and ensured real-time visibility into inventory and fulfillment.
- As a result, the client improved efficiency, minimized errors, and achieved nationwide adoption across multiple languages.
Problem Statement
01
Manual & Time-Consuming Order Management: The client faced the arduous task of manually processing and managing orders and inventory through phone conversations, leading to inefficiencies and potential errors.
02
Language Barrier and Translation Challenges: Dealing with multilingual conversations created a language barrier, making accurate translation essential for effective communication and order processing.
03
Lack of Real-Time Visibility: Without an automated system in place, the client lacked real-time visibility into order status and inventory levels, hindering decision-making and responsiveness to changing demands.
04
Integration Challenges with ERP & Digital Platform: The absence of seamless integration with the existing ERP system and digital platform resulted in data silos and disjointed processes, causing delays and inaccuracies.
05
Dependency on Call Transcriptions: Relying on manual transcriptions of phone conversations introduced the risk of errors, misinterpretations, and data inconsistencies, leading to potential order fulfillment issues.
Solution Overview
01
OptiSol partnered with a leading paint manufacturer to automate their order & inventory management system, which previously relied on phone conversations between retailers and distributors.
02
Using OpenAI's Whisper, we effectively converted spoken Hindi conversations into accurate Hindi text, and then translated it into English with exceptional precision.
03
Our expertise in training and fine-tuning OpenAI's generative models enabled effective extraction of critical order-related details from noisy call transcripts.
04
The extracted details included product names, types, quantities, delivery dates, and quoted prices, providing valuable insights for streamlined order and inventory management.
05
Leveraging the extracted data in JSON format, we seamlessly integrated it into the client's ERP system, ensuring a smooth and automated order and inventory management process.
Business Impact
About The Project
OptiSol collaborated with a leading paint manufacturer to transform their order management process using AI-driven multilingual LLM solutions. By converting spoken Hindi into accurate text, translating to English, and extracting order details, the system eliminated errors and improved efficiency. Integration with the ERP platform ensured real-time visibility, streamlined fulfillment, and increased scalability, empowering the client to adopt digital processes nationwide.
Technology Stack:
FAQs:
How did OptiSol address the challenges of manual and time-consuming order management?
OptiSol automated the entire order and inventory management workflow by integrating AI-driven transcription, translation, and data extraction, reducing manual errors and saving significant processing time.
What approach was used to overcome multilingual communication barriers?
We leveraged OpenAI’s Whisper for speech-to-text conversion in Hindi and translated it into English with high accuracy, ensuring smooth multilingual communication between retailers and distributors.
How did the solution improve visibility into order fulfillment?
By extracting and structuring order details in JSON format and integrating them into the ERP system, the client gained real-time visibility into order status, inventory levels, and delivery timelines.
What measurable business impact did the client achieve?
The solution delivered a 65% improvement in digital adoption, a 40% increase in process efficiency, and a 50% nationwide adoption rate, significantly reducing errors and boosting scalability.
Why was ERP system integration a critical part of the solution?
Seamless ERP integration eliminated data silos, streamlined order fulfillment, and ensured accuracy across the client’s digital platform, creating a unified and automated process for inventory and order management.
Testimonials of Our Happy Clients
Ken Kisner
Global Head of Digital R&D
My experience has been incredibly positive. They were incredibly easy to work with, even with changing requirements.
They are incredibly competitive, but are only a fraction of the cost of US companies.
They are definitely the most professional of the foreign companies that we were looking into.
Nyswyn K.
Director of Software Development
Our journey with OptiSol has been nothing short of remarkable. For over 7 years, we have partnered with them on our digital transformation, and the results have been truly transformative.
Over the years, we have come to trust OptiSol Business Solutions as a reliable and strategic partner.
Al Bagiro
CTO, Auto Insurance Company
The AI engine was completed on time and trained to 90% accuracy. Their eagerness to learn new knowledge impressed us.
Their team is large to handle multiple projects at once, and likes to resolve challenges as well as learn new things. They also welcome regular communications, and of course, needless to say, develop everything in sprints.
Dan Talken
Founder, CEO, & CTO, My Equipment Library, LLC
OptiSol Business Solutions has shown youthful skill and dedication to the projects. Moreover, they have been quick to implement their solutions without sacrificing the quality of each platform.
We’re constantly impressed with their speed and quality of the development that they achieve on a consistent basis.
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CFO, Bemodo
They are very responsive and able to shift focus quickly as we have needed it for business reasons.
OptiSol Business Solutions has been great at documenting the timeline of the project. They were very responsive and were able to shift focus quickly, as well. They discuss what they’re working on without any issues. So far, there’s no need to improve their service.